SapphireK12™ offers a proven implementation methodology to move the customer through a step-by-step, easy-to-understand, milestone-based approach to successfully implement the SapphireK12™ software.
Our Implementation Philosophy
As you already know, or will soon know, Sapphire Software isn’t your typical company. Sapphire Software is a client-centric company, a hands-on company, a take charge company, and a take responsibility company. Let us explain:
At Sapphire Software we take our clients very seriously. Your district is not assigned a customer number or cryptic code when you purchase our software. Your district will always be known to Sapphire Software by your full district name. Sapphire Software didn’t sell your district a piece of software. Sapphire Software joined into a relationship with your district. We want to know your district culture. We want to know what drives your district forward. We want to join with your district in helping to reach your goals. We want to know what your district pains are and we want to help you to remove them. And yes, we want to share in your district’s successes, knowing that we were a part of your district’s plans to reach your district’s goals. We take our clients very seriously.
Sapphire Software offers a proven implementation methodology to move the district through a step-by-step, easy to understand, milestone-based approach to successfully implementing the SapphireK12™ product. Our implementation process maps out in detail the deliverables which must be accomplished before going live for a successful implementation.
Step-by-step methodology
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- Project Management
- Functional Consulting
- Data Conversion
- Technical
- Training
- Go-Live
- Post-Live
- Milestones
Project Management
Project kick-off
Sapphire Software and the customer project team kick-off the project with planning, goal and expectation setting
Project Plan
The project plan details the critical milestones, dates and resources
Project Structure/Goals Defined
Sapphire Software and the customer will define the project structure and set up the key success indicators
Go Live Cutover Plan
This plan defines the key tasks which must be accomplished prior to going live
Functional Consulting
Configuration Interview/Overview
Sapphire Software accomplishes initial configuration and set up of the software
Configuration Recommendation
Customer is interviewed to further analyze and understand the customer-specific setup and configuration options
Data Conversion
Data Conversion Specifications
For areas where Sapphire Software does not have standard utilities, the customer will need to provide specifications for data they intend to convert
Development Scope Complete
The development work in the project is determined and a scope document is completed
Data Conversion Mapping/Utility
Sapphire Software has some standard utilities to bring in customers legacy data
Data Conversion Utility Written
Sapphire Software will program data conversions should customers require data our standard utilities do not handle
Data Verification
Customer verifies all legacy data in the new system
Technical
Technical Planning Meeting
Sapphire Software’s IT Department will have a meeting with the customer to help define required hardware and servers in conjunction with a plan for installation
Hardware Ordering and Installation
Customer orders the hardware
Software Installation
Sapphire Software will install the SapphireK12™ on client’s hardware
System Administration Training
Sapphire Software will provide system administration training for the customer’s technical staff
Training
Customer Core Staff Training on pre-configured data.
Customer Trained on Converted Data
Once the customer’s data is converted, we will help to train in this new data
End User Training
Customer is expected to provide their users with training prior to going live
On-Site Instructor Led Training
Virtual Classroom (Webinar) Training
E-Learning on Self-Paced Training
Go-Live
Go-Live is that point in the project where a customer cuts over and off their legacy system and solely uses their new Sapphire Software product
Post-Live
Post-Live consists of that time after Go-Live. Sapphire Software verifies the customer’s staff is sufficiently supported after Go-Live and will continue training on an advanced topic after the customer has had a chance to start using the Sapphire system. In addition, we expect and plan to provide the customer appropriate follow-up training
Milestones
Milestone 1: Ready for First Training
This first milestone is a critical milestone for our customers as it includes all planning for the project. Any successful project always starts with Proper Expectations and Planning. This milestone may also include system installation and basic Sapphire software configuration
Milestone 2: Configuration Decisions Complete
The main components for milestone two are completing the Sapphire Product Configuration decisions and specifications for any development work. Sapphire Software will go through a detailed interview with the customer to ensure their set-up and configuration is understood
Milestone 3: Configuration Complete
In this milestone Sapphire Software requires that the Sapphire Configuration meets the customer’s needs and is complete
Milestone 4: System Integrated
Since Sapphire Software is a fully integrated system, testing the integration configuration consists of validating all components that work together
In preparation for going live we expect the new Sapphire Software System to be validated against a customer’s current legacy system. Key processes and reports are used as data points to match conversion and configuration completeness. One example will be to run new transcripts from both systems.